Grievence

The grievance redressal policy provides direct sellers, customers, C & F, and employees of MAXXWELL HERBAL PVT. LTD.With a resolution process governing the complaint resolution. The purpose of this policy is to establish a process for addressing complaints and resolving them within a stipulated time frame.

The grievance officer shall be appointed by the company's board as the company's grievance redressal officer, who will hear out the grievances of concerned persons and counsel them.

The grievance redressal members will report to the grievance committee, and then the committee shall report to the nodal officer of the company.

If the concerned individual is not satisfied with the decision of the grievance redressal officer within 20 days, then they shall refer such cases to the nodal officer within 5 days. If the Nodal Officer won’t be able to resolve them, the board shall investigate those matters within the next 5 days.

The Nodal Officer, will be appointed by the director of the company, will the Nodal Officer who shall hear grievances received from the grievance committee that have been pending and unresolved, and counsel them accordingly.

GRIEVANCE : The company's board of directors of the company has formed a grievance committee, which will appoint a member responsible for monitoring the grievances received.

GRIEVANCE REDRESSAL MEMBER AS BELOW:-